My story is now on Consumerist . I like how they use humor to make it more readable than my matter-of-fact blog. :)
My story has generated more than 10 comments there. More exposure can only help my case, so I'm really happy to be mentioned there. Colleagues have suggested a few other sites that may be good to contact. I may try them as I find more free time.
I've looked around The Consumerist web site. It's pretty addictive (and depressing) to see how many people run into problems with big companies. The are a lot of stories about Comcast there!