Monday, September 29, 2008

Using twitter to solve my problem?

One of the comments to my earlier post suggested asking @comcastcares on twitter.  A colleague at work gave me the same advice, so I set the following message:
@comcastcares I can't get Comcast to cancel my service. Here's my story: http://consumer-complaint.blogspot.com/
Within minutes I got the following response:
@cierniak Email the link and your account info and contact # to my team. We will get it cared for We_Can_Help@cable.comcast.com
I sent email with my account number to that email address.  Maybe this will help?  I got so many promises from Comcast in the past that I don't know if I should be hopeful.  I'll let everyone know how it worked out!  But in the meantime if anyone has other ideas, let me know.  Just in case.

6 comments:

Heather :) said...

Hopefully this will get resolved soon! I feel for you, I've been involved with Verizon trying to fix our account for NINE MONTHS. It took a lot of executive emailing, phone calls, but they finally found the glitch in their system. Geee.... only 9 months of my life I won't get back.

I found your story on http://consumerist.com - if you haven't checked that website out yet, do so. Lots of helpful info :)

GOOD LUCK!

Susan said...

Here's the Comcast Cable Headquarters address. There's also a listing of their executives.

http://tinyurl.com/3zdl6s

Michał Cierniak said...

Heather: This is great news. Sadly I'm a position of wanting more public attention, so the story on The Consumerist can help me.

9 months?! Ouch! And I thought that my 4 months are already absurd. I will definitely need the luck you wish me.

Michał Cierniak said...

Susan: Thanks for the link. I have already written two letters to addresses I found on my bill and I'm about to leave for the post office to mail them. I will mail a letter to the corporate address too (probably tomorrow).

etg said...

Good luck! I've been fighting Comcast for almost three months now myself. What an army of morons they employ as their customer service reps! Oh, I'm sorry, they're called "Account Azecutives" according to the outgoing message on one voicemail.

I sent a message to Good Old Rick and got a call back within 24 hours. Unfortunately, I had to return that call 4-5 times over two weeks before I finally got to speak to my Accout Azecutive.

I'll be following your story - thanks for posting.

etg said...

Oddly enough, I called Comcast last week for about the 30th time, fully prepared to be on hold for 45 minutes before getting the usual run-around....

and found out that everything was resolved. A few days later, I got a refund check in the mail (and I was just trying to convince them I didn't OWE them anything...).

Of course they couldn't call to tell me that, and of course they sent the check to my old address despite my giving them the new one a number of times, including in writing...

but anyway, my case worked out in the end after all the aggravation. Hope that gives you some hope...