Well, at least the monthly statement provides a return address (1400 Middlefield Road, Mountain View, CA 94043). You can see a copy of the statement dated 9/20/2008 in this post. So, I can use the address to send Comcast a letter, right? Sounds obvious? This is what I thought and on 9/30/2008, I sent them a certified letter to that address.
Guess what! The post office returned this letter to me today because Comcast moved and their forwarding expired on 10/1/2008 (I don't know when it actually expired, so more precisely it expired on or before 10/1/2008). Here's what I get when I enter my letter's tracking number in the "Track & Confirm" box on the USPS web site (highlight is mine):
Label/Receipt Number: 7007 3020 0003 2435 9805
Delivered, October 07, 2008, 9:09 am, PALO ALTO, CA 94303
Notice Left, October 06, 2008, 2:06 pm, PALO ALTO, CA 94303
Forward Expired, October 01, 2008, 4:51 pm, MOUNTAIN VIEW, CA
Acceptance, September 30, 2008, 8:51 am, PALO ALTO, CA 94303
And here's the letter I got back with the "Forwarding Order Expired" box checked:
As far as I know USPS provides one year of free forwarding of first class mail and the address in question was still valid in June since I went to this office myself, so it seems that Comcast had to do something special to ask the post office to stop forwarding mail sent there.
Let me get this straight: on a statement sent to me on 9/20/2008, Comcast still used that address as the return address and they request that mail forwarding stops on or before 10/1/2008 before the free forwarding by USPS expires. Can you think of any explanation other than that they intentionally do what they can to make it hard for customers to contact them by mail (especially in light of the fact that they refuse to provide a mailing address on their web site)? Of course, as some people say, "for any given event that may be explained by either incompetence or conspiracy, incompetence will always be the correct explanation". Or perhaps someone has a better explanation?